Return policy

• Returns are accepted only if the product is damaged or incorrect.

• You must raise a return request within 48 hours of delivery.

• An unboxing video (starting before opening the package) is mandatory for any damage claim.

• The product must be unused, unworn, and in original packaging.

• Change of mind

• Slight color variations (due to lighting/photography)

• Minor size perception issues (all sizes are mentioned in description)

• Exchanges are allowed only for damaged or wrong items received.

• Once approved, we will ship a replacement within 5–7 working days.

• If the item is out of stock, store credit will be provided.

• Refunds (if applicable) will be processed within 7–10 business days after inspection.

• Refunds will be credited to the original payment method or provided as store credit.

Email us at: support@gemsgalleria.com

Include:

• Order number

• Clear photos

• Unboxing video

• Description of the issue

Our team will respond within 24–48 hours.